TERMS AND CONDITIONS

On this page you can read the terms and conditions that apply to BIGELIUS SKINCARE web shop and all product orders that you make. Before ordering, please read carefully.

Cookies

BIGELIUS SKINCARE website uses cookies. A cookie is a small text file stored on the visitor’s computer that contains information to help the website identify and track the visitor. Cookies cannot contain viruses or harm the visitor’s computer and occupies almost no space on the hard drive. 

At BIGELIUS SKINCARE we use this type of cookie to keep track of the visitor’s shopping cart and to keep statistics of our visitors. We do not use cookies to gather personal information or for marketing purposes. The information stored on the visitor’s computer is only a number without any connection to personal information. By accepting BIGELIUS SKINCARE terms and conditions you agree to the use of cookies. If you do not want to accept the use of cookies, you can turn off cookies in the browser’s security settings. Note that if you choose to not accept cookies, you will not be able to make purchases in the BIGELIUS SKINCARE web shop. You can read more about cookies at the Swedish National Post and Telecom Agency’s website.

Prices and VAT

All prices in the online shop include 25% VAT and the currency is Swedish Krona (SEK). Should the VAT rate change, BIGELIUS SKINCARE reserves the right to adjust prices accordingly. 

Payment terms

You can make your payment using a credit card. We accept VISA, MasterCard and American Express. Card payments are handled by our partner Stripe to ensure quick and secure payments. Learn more about Stripe here. All products remain the property of BIGELIUS SKINCARE until full payment is made. The prices applicable are set at the date on which you place your order.

Delivery

BIGELIUS SKINCARE currently deliver to Sweden, Denmark, Norway and Finland. All products are packed at our warehouse in Hyssna, Sweden. If the requested products are on stock, you will receive your package within 1-3 working days within Sweden. All our products are sent with Bring Citymail and will be delivered straight to your mailbox. The mailman will knock on your door if the parcel does not fit. If no one answers, a bag will be placed on your door knob and a delivery note will be sent to you informing you that your parcel has been delivered. If you live outside of Bring Citymail’s reach, your parcel will be sent with Postnord’s Varubrev. 

Shipping cost

Shipping within Sweden is free of charge. 

Destroyed packaging / transport damages

If a shipment is lost, or you notice when opening the box, that an item has been damaged during transport, you should immediately report this to us and if possible include a photo of the damaged goods. Send us an email with this report to contact@bigeliusskincare.com and mark the email “transport damages”. We will contact you immediately to solve the situation.

Returns

Returns must be made no later than 14 days after the day of pick up to generate a full refund of the purchase value. Returned products must be kept in its original packaging, in good condition and unopened.  Damaged or opened products will not be accepted and no refunds will be made. Freight costs for returns will be covered by the customer. Please note that refunds are not valid for discounted products. When returning a purchased product please clearly mark the returning parcel RETURNED GOODS.

How to return and get a money refund:

  1. Before returning your product you need to send an email marked “Return” to contact@bigeliusskincare.com. State your order number and list the products you would like to return, once you receive an approval from us you can return the products.
  2. When returning the products, clearly mark the parcel with your order number and make sure to note the ID-number of the parcel and keep the receipt. It’s for your own security and to be able to trace the shipment.
  3. For extra security please send the ID-number to us, allowing us to follow the delivery.
  4. BIGELIUS SKINCARE will refund accepted returns immediately. Please allow a few days for the banks to handle the transfer of the funds.

Complaints

If the product does not correspond to the standard expected please send an email marked “Complaint” to contact@bigeliusskincare.com stating your order number and describing the nature of the complaint. Please do so as soon as possible after receiving the delivery. We will get back to you immediately to try and solve the problem.

Age restrictions

To be able to place an order in our online shop you must be 16 years or older. 

Stock availability

All products available for purchase are on stock if no other info is shown.

Personal information

BIGELIUS SKINCARE will act responsibly for all personal information requested from you. The personal information will be used to ensure deliveries, for credit assessment and to provide offers and information to you. The information you provide is only available to BIGELIUS SKINCARE and will not be shared with any third parties. You have the right to inspect the information held about you and you always have the right to request it to be deleted or corrected. By accepting BIGELIUS SKINCARE’s terms and conditions, you agree to the above.

Force Majeure

Events outside BIGELIUS SKINCARE´s control, which are not reasonably foreseeable, shall be considered force majeure, meaning that BIGELIUS SKINCARE is released from its obligations to fulfil contractual agreements. Example of such events are, but not limited to; government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.